Terms of Service for Reel Labs

AGREEMENT TO OUR LEGAL TERMS We are Reel Labs ("Company," "we," "us," "our"). We operate the website https://reellabs.ai/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

The Services provide a software-based tool to allow users (including real estate professionals) to generate and export short-form real estate marketing videos and related outputs. The Services may, at your direction, retrieve and process publicly available listing information and media from third-party sources (for example, Zillow listing pages) and combine such information with user-provided assets to produce video outputs.

You can contact us by email at [email protected].

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Reel Labs, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old (or the age of majority in their jurisdiction). Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

  1. OUR SERVICES

  2. INTELLECTUAL PROPERTY RIGHTS

  3. USER REPRESENTATIONS

  4. USER REGISTRATION

  5. PURCHASES AND PAYMENT

  6. FREE TRIAL

  7. CANCELLATION

  8. PROHIBITED ACTIVITIES

  9. USER GENERATED CONTRIBUTIONS

  10. CONTRIBUTION LICENSE

  11. THIRD-PARTY WEBSITES AND CONTENT

  12. SERVICES MANAGEMENT

  13. PRIVACY POLICY

  14. COPYRIGHT INFRINGEMENTS

  15. TERM AND TERMINATION

  16. MODIFICATIONS AND INTERRUPTIONS

  17. GOVERNING LAW

  18. DISPUTE RESOLUTION

  19. CORRECTIONS

  20. DISCLAIMER

  21. LIMITATIONS OF LIABILITY

  22. INDEMNIFICATION

  23. USER DATA

  24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

  25. MISCELLANEOUS

  26. CONTACT US

  27. OUR SERVICES The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

THE SERVICES ARE A TECHNOLOGY PLATFORM AND DO NOT PROVIDE REAL ESTATE BROKERAGE SERVICES, LEGAL ADVICE, OR COMPLIANCE ADVICE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, APPROVING, AND ENSURING THAT ANY OUTPUTS (INCLUDING VIDEOS, CAPTIONS, DISCLAIMERS, MUSIC, AND BRANDING) COMPLY WITH APPLICABLE LAWS, MLS/IDX RULES, ADVERTISING RULES, PLATFORM POLICIES, AND YOUR BROKERAGE/LICENSOR REQUIREMENTS.

Third-Party Listing Sources. The Services may allow you to input URLs or otherwise reference listing pages or content hosted by third parties (each, a “Listing Source”). We are not affiliated with, endorsed by, or sponsored by any Listing Source. Listing Sources may change, restrict, or remove content at any time, and may impose terms governing access and use of their content. We do not guarantee that listing content will be available, accurate, complete, or authorized for any particular use.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

  1. INTELLECTUAL PROPERTY RIGHTS Our Intellectual Property We own or hold licenses for all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, text, photographs, graphics, and trademarks ("Content" and "Marks"), excluding User Contributions and third-party content. These are protected by copyright, trademark laws, and other intellectual property laws in the United States and globally. The Content and Marks provided through the Services are for your personal or internal business use only, subject to compliance with these Terms.

Your Ownership of Outputs As between you and us, you retain your rights (if any) in the videos and other outputs you create using our Services to the extent such outputs are comprised of your User Contributions and your lawful use of third-party materials. We do not claim ownership of your outputs as such. However, you acknowledge that outputs may incorporate third-party content (e.g., listing photos) that is subject to third-party rights and restrictions, and you are solely responsible for ensuring you have the necessary rights to use, publish, distribute, and monetize such outputs.

License to Operate the Services By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, render, transmit, display, and otherwise use your User Contributions solely as necessary to provide, operate, secure, and improve the Services, including generating requested outputs. This license continues until you delete the relevant content and/or your account, subject to retention as described in our Privacy Policy and backup/security constraints.

Submissions and Feedback If you send us questions, feedback, suggestions, or ideas ("Submissions"), you agree we may use this information to operate and improve our Services without compensation to you.

  1. USER REPRESENTATIONS By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means in a manner that interferes with the Services; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

Listing Source and Content Rights. Without limiting the foregoing, you represent and warrant that you (a) have all necessary rights, permissions, licenses, consents, and authority to provide any Listing Source URL, and to use any listing information, images, descriptions, or other materials retrieved or referenced through the Services; (b) are authorized to market the applicable property and to publish marketing materials for it; and (c) will not use the Services to infringe, misappropriate, or otherwise violate any third-party rights (including copyright, publicity, privacy, trademark, or database rights) or any Listing Source terms.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

  1. USER REGISTRATION You may be required to register to use the Services. You agree to keep your login credentials confidential and will be responsible for all use of your account. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

  2. PURCHASES AND PAYMENT We may accept payments through third-party payment processors (for example, Stripe) and may support various payment methods made available by such processors. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address and payment method details, so that we can complete your transactions and contact you as needed.

Sales tax may be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars (unless otherwise indicated). If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis until you cancel the applicable subscription, subject to any requirements imposed by applicable law.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services.

  1. FREE TRIAL If we offer a free trial, the trial program is for first-time users who register with the Services, unless otherwise stated. The account may be charged according to the user's chosen subscription at the end of the free trial (or immediately if the user upgrades during the trial). We reserve the right to determine eligibility for a free trial and to modify or terminate trial offerings at any time.

  2. CANCELLATION You can cancel your subscription at any time by logging into your account (if such feature is available) or by contacting us. Your cancellation will take effect at the end of the current paid term, unless otherwise required by law or specified at checkout. If you are unsatisfied with our Services, please email us at [email protected].

  3. PROHIBITED ACTIVITIES You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically contemplated by the Services and permitted by these Legal Terms.

As a user of the Services, you agree not to: Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. Use the Services in a manner that violates any Listing Source terms, applicable MLS/IDX rules, or third-party rights. Circumvent, disable, or otherwise interfere with security-related features of the Services. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services. Make improper use of our support services or submit false reports of abuse or misconduct. Engage in unauthorized framing of or linking to the Services. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services. Engage in any automated use of the system (e.g., bots, scripts, data mining, robots, scrapers) that interferes with the Services or imposes an unreasonable load, or that we determine, in our sole discretion, to be abusive. Attempt to impersonate another user or person or use the username of another user. Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services. Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor outside of your own legitimate marketing use. Sell or otherwise transfer your profile or account access.

  1. USER GENERATED CONTRIBUTIONS The Services may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, prompts, URLs, video, audio, photographs, graphics, comments, suggestions, or other material (collectively, "Contributions").

Contributions may be treated as non-confidential and nonproprietary to the extent necessary to operate the Services. When you create or make available any Contributions, you thereby represent and warrant that:

  1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe upon or violate the proprietary rights of any third party.
  2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  3. Your Contributions comply with all applicable laws, including copyright, intellectual property, and advertising laws.
  4. You have obtained any required written consent, release, and/or permission of every identifiable individual person depicted in your Contributions to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  5. Your Contributions are not false, inaccurate, or misleading.

Responsibility for Uploaded Content (Photos, Audio, Branding, and More) You are solely responsible for ensuring that any content you upload, including but not limited to photographs, audio tracks, brand logos, scripts, and voiceovers, complies with applicable copyright laws and other rights. By uploading content to the Services, you warrant that you have obtained all necessary rights, licenses, and permissions to use the content and that it does not infringe any third-party rights. You agree that any disputes or claims regarding ownership or rights to such content are solely your responsibility, and you agree to indemnify and hold us harmless from any such claims as set forth below.

Disclaimer of Review We do not pre-screen, verify, or independently confirm the ownership, licensing status, accuracy, or legality of User Contributions or any Listing Source materials. You acknowledge and agree that we are not responsible or liable for any disputes related to the ownership, licensing, or use of uploaded or retrieved materials.

  1. CONTRIBUTION LICENSE By posting your Contributions to any part of the Services or making Contributions accessible to the Services, you grant us a limited, non-exclusive, revocable (to the extent permitted), royalty-free license to host, store, process, reproduce, display, and use the Contributions solely for the purpose of providing, operating, securing, and improving the Services, including rendering videos and related outputs requested by you.

You retain all ownership rights in your Contributions. We do not claim any rights to sell, resell, or distribute your Contributions for commercial purposes outside the scope of providing the Services, without your explicit written consent.

  1. THIRD-PARTY WEBSITES AND CONTENT The Services may contain links to other websites ("Third-Party Websites") as well as content belonging to or originating from third parties ("Third-Party Content"), including Listing Sources. Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content made available through the Services.

You acknowledge and agree that your use of any Listing Source content is subject to third-party rights and restrictions. If you decide to access Third-Party Websites or to use Third-Party Content, you do so at your own risk, and you should review the applicable terms and policies of any such third parties.

  1. SERVICES MANAGEMENT We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate action against anyone who, in our sole discretion, violates these Legal Terms; (3) in our sole discretion, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove or disable content that is excessive in size or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and facilitate proper functioning.

  2. PRIVACY POLICY We care about data privacy and security. Please review our Privacy Policy: https://reellabs.ai//privacy (or other URL you designate). By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

  3. COPYRIGHT INFRINGEMENTS We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us by contacting [email protected] with sufficient detail to locate the allegedly infringing material and to allow us to evaluate your claim. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations.

  4. TERM AND TERMINATION These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION YOU PROVIDED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

  1. MODIFICATIONS AND INTERRUPTIONS We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We may experience interruptions, delays, or errors. We reserve the right to suspend, discontinue, or otherwise modify the Services at any time without notice.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

  1. GOVERNING LAW These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

  2. DISPUTE RESOLUTION Informal Negotiations To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those expressly excluded below) will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes.

YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration will take place in Alameda County, California, unless the Parties agree otherwise. The arbitrator will have authority to award any relief that would otherwise be available in a court of competent jurisdiction, subject to the limitations in these Legal Terms.

Class Action Waiver To the fullest extent permitted by law, you and we agree that any Dispute will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Exceptions The following Disputes are not subject to the above provisions concerning arbitration: (a) any Disputes seeking to enforce or protect intellectual property rights; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

  1. CORRECTIONS There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time, without prior notice.

  2. DISCLAIMER THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY LISTING INFORMATION, THIRD-PARTY CONTENT, OR OUTPUTS. WE DO NOT GUARANTEE THAT OUTPUTS WILL BE ERROR-FREE, COMPLIANT WITH ANY SPECIFIC RULES, OR ACCEPTED BY ANY PLATFORM, MLS, OR BROKERAGE.

  1. LIMITATIONS OF LIABILITY IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU.

  1. INDEMNIFICATION You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, demand, or expense (including reasonable attorneys' fees) arising out of or related to: (1) your Contributions; (2) your use of the Services; (3) your breach of these Legal Terms; (4) your violation of any applicable law, regulation, MLS/IDX rules, or third-party terms; (5) your violation of the rights of a third party, including intellectual property, publicity, and privacy rights; or (6) any claim that your outputs (including videos) infringe or misappropriate any third-party rights or are unlawful or misleading.

  2. USER DATA We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform routine backups, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data.

  3. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

  4. MISCELLANEOUS These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver.

We may assign any or all of our rights and obligations to others at any time, including to a successor entity, and you consent to such assignment. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms.

  1. CONTACT US In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: Reel Labs [SERVICE SUPPORT EMAIL]: [email protected]